All orders are shipped from our head quarters in Cairo via one of our courier services companies to anywhere in Egypt.
After you place an order, you will receive an email or SMS confirming that we have received your order and are processing it.
To keep you informed about the progress of your order, we will send further email or SMS notifications as we dispatch your order.
Our goal is always to ship your order as soon as possible, but depending on what time your order was placed and how busy we are, your order may take up to 5 business days to ship from the time you submit it.
If you have any questions about your order please contact us.
Our policy lasts 14 days. To be eligible for a return, your item must be unused and in the same condition that you received it. And to complete your return, we require a purchase receipt.
Once you requested your return the courier will call you within 5 working days. You will be responsible for paying the shipping costs for returning your item.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.